FAQs

Shipping & Delivery

How are orders shipped?
All orders are managed by Australia Post and Fastway Couriers. Orders will be shipped within 1 to 2 working days as long as there are no issues. Once your order has been collected from our warehouse, our sales team will provide you with confirmation of shipment and a tracking number so you can keep an eye on your orders progress. You can use this number to track your order via Australia Post or Fast Way.

What are your domestic shipping options and costs?
For purchases over $60, Bondi Vite provides FREE standard shipping within Australia.
For purchases under $60, a flat rate delivery fee of $7.90 applies for standard shipping.
Most orders are delivered within 3-7 working days from the date we ship your order (depending on where you live in Australia).

If you have not received your order.
If you have not received your order within the timeframe described above, please contact Bondi Vite consumer support via email: info@bondivite.com.au
Importantly, you will need to quote your order number and tracking number.

Returns

Returns policy
Unfortunately, Bondi Vite does not accept returns for customers changing their mind after purchase. This right is held above your previously held rights listed that you may have under the Australia Consumer Law. To minimise problems, Bondi Vite recommends that you always retain proof of purchase when purchasing any products online.
If you are requesting a refund or want to hear your issue heard in more detail, please email info@bondivite.com.au - Make sure to include your order number which was emailed to you upon processing of your order.

Refunds
Bondi Vite will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.

Safe arrival
All products are shipped using protective cushioning for safe arrival. If there is any damage to the package content, please ensure you include the order number which was emailed to you upon processing of your order. We may request that you provide us with a picture of the damaged goods.

Payments

Currency
Bondi Vite operates in Australia and all prices and payments are displayed in $AUD.

GST
As Bondi Vite is an Australian Registered Entity, all purchases within Australia will be charged GST as mandatory under governmental law.

Payment Methods
All payments are made securely via Stripe or PayPal. For credit card payments these are processed by Stripe. Alternatively, payments can be processed by PayPal; you can also pay with your credit card if you don’t have a PayPal account. Bondi Vite does not accept bank transfers or cash payments.

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